This program is available at no cost to the user for people with hearing loss under Title IV of the Americans with Disabilities Act (ADA).

Requirements: Hearing Loss, High-Speed Internet, Electrical Outlet, Standard Dial Tone Phone service.

In order to receive a CapTel IP-based telephone at no charge, applicants must submit a simple form signed by a professional who is qualified to evaluate hearing loss, such as your physician, audiologist, or other hearing related professional, or by an authorized representative from a local, state or federal government program.

Simply send the signed form to CapTel. We’ll deliver and set up your phone!

Certification Form


1-877-473-4003 (Toll-Free)
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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (5.4 7-18)
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